Far too many consumers seem to think that payment dispute processes are just a convenient way to get out of paying for a purchase. It can be frustrating for merchants to lose revenue to payment reversals that are based on false claims of fraud or subjective disputes that could have been resolved directly. The good…
Credit card fraud and merchant error are not the only causes of chargebacks. Many, if not most chargebacks, are actually instigated by normal customers who are—intentionally or not—taking improper advantage of their dispute rights. These kinds of chargebacks are described as “first-party misuse,” and they can pose a serious and costly problem for merchants. First-party…
Fighting Credit Card Chargebacks Like an Expert Chargebacks are a significant and growing problem for merchants, especially in the e-commerce sector. The past few years have seen even more retailers and customers make the leap to online shopping, and those who seek to abuse the chargeback system for their own benefit have been on a feeding…